Most of this rings a bell with me. Increasingly where companies do not provide ipads (and the equivalent) people are just buying them and using them. And this does lead to people using specific applications which get the job done and work on these platforms. And the issue of corporate data being storied, as a result, on devices and/or the cloud is a fact of life. BYOD needs to be understood and embraced for the opportunity it actually represents.
The private cloud (in the sense of companies using cloud technologies on their own platforms) is here. The real game is figuring out the move for corporates to public cloud – what can be moved and how to work with multiple cloud providers (power of the cloud broker). Public cloud is what needs to be understood and embraced – to make a real difference.
I like the comments about end of the traditional service desk. This is not as far removed as people may think. For a number of years now I have found that I get excellent support from a range of user driven support sites. Ultimately as users rely more on cloud and personal apps not practical to think companies will deal with all the support calls. It’s actually about educating users to think before they commit to using an application – when you become dependent on this application who will provide support in a crisis? (not your IT department).